What is the policy on prescription refills?

Please notify us at least 72 business hours prior to your needed refill date in order to allow us adequate time to make sure that you obtain your needed medication. Please allow extra time for prescription mail orders to be fulfilled. Refills will be authorized at the physician’s discretion. Not all refill requests will necessarily be granted.

What is the office’s policy on lab and diagnostic test (x-ray, MRI, CT, ultrasound, etc.) results?

In most circumstances, if the test result is not critical, then the result will be discussed at your follow-up visit. If the test result requires that you be notified earlier than your follow-up appointment, then you will be contacted. Do not assume your test results are normal if you do not hear from us. You are expected to come in for a follow-up appointment to discuss your results with the doctor.

Which insurance plans do the doctor’s participate with?

Please contact the office with your specific insurance plan information to see if we participate. The doctors also perform IMEs (independent medical evaluation) and workers compensation evaluations.

Will the doctor see me if I do not have insurance, or the doctor does not participate with my insurance plan?

We also care for many patients who are self-pay, or who have insurance which we do not participate with. We will be happy to see you in these circumstances. For specific questions about office visit charges, please call to speak with our billing specialist. Our billing specialist may be contacted by calling 561-881-3022 and selecting extension #5.

What is the office’s policy for appointment cancellations and missed appointments?

If you need to cancel or re-schedule your appointment we request at least 24 hours notice in order to accommodate other patients. If you do not call to cancel/re-schedule or do not show up for your appointment, then you may be billed a “no show” fee. If you miss two scheduled appointments, without the courtesy of canceling them, you may be dismissed from our practice.